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Banking Foundations Online Training Courses

ABA’s foundational courses are built around common job roles to help you onboard, get teams up to speed, and help employees refresh their knowledge or prepare for new opportunities. Motivate your team with seven different, pre-packaged certificate programs. Teams can use a site license and training providers can easily add these packages to their existing course libraries.

If your bank already has ABA Frontline Compliance Training, these courses are easily added to your existing domain.

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* indicates courses/modules available only in a Suite

Onboarding Basics

Build a foundational knowledge of the industry with courses covering general banking topics, basic bank transactions, customer service, ethics and security, and understanding bank products.

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Certificates

ABA Certificates are built around common job roles and are a great way for you to motivate staff as well as being a way for them to demonstrate their expertise. Topics covered: bank teller, customer service representative, digital banker, personal banker, universal banker, small business banker, supervisor/team leader certificate, branch manager, and bank solutions provider.

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Consultative and Relationship Selling Skills

Build solid client relationships, master effective sales techniques and campaigns, and plan for growth with these relationship-focused courses.

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Communication Skills

Master critical communications skills like writing, effective verbal communications, in-person and virtual presentations, and social media.

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Consumer Banking Essentials

Explore the fundamentals of consumer lending, payments systems, cybersecurity, handling mortgage inquiries and making referrals, and get an introduction to IRAs and tax analysis.

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Customer Service Skills

Learn to refer insurance and annuity, investment and trust clients—and get up to speed on key skills like handling stress or upset clients—with these courses in effective customer service

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Management and Early Leadership Skills

Learn key leadership skills, including managing and coaching talent, building collaborative and productive teams, leveraging the benefits of a diverse workforce and more.

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Small Business Banking Essentials

Get acclimated to small business basics, such as analyzing financial statements, small business borrowing, credit and deposit products and customer insights.

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Workplace Essentials

Learn effective workplace behaviors, networking best practices, time management and harassment awareness.

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Frontline Compliance

Access to online compliance courses covering major federal regulations impacting all staff. Free for ABA bank members.

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Frontline Compliance



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Other Banks Are Moving Forward With AI

If your team is not prepared to use AI responsibly, competitors will gain the advantage. Join the June 1 AI in Banking Workshop and move forward with confidence.

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