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ABA offers tools to help bankers communicate effectively with employees, customers and others about banking issues.

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Marketing & Communications

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ABA: Proposed restrictions on calls using AI would harm bank communication with customers
November 19, 2024
Article
The battle for deposits remains fierce. Here’s how to gain an advantage
November 18, 2024
NewsByte
Fed: Card payments, mobile wallets showed strong growth in 2022
November 15, 2024
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Survey: Mortgage lenders helping customers navigate tough market reap benefits
November 13, 2024

ABA Foundation’s Financial Education Programs

ABA Foundation's free financial education programs help build thriving, resilient and equitable communities. Hear directly from bankers on how these programs are positively impacting their communities.

Related Training & Events

Employee Surveys: The Good, The Bad and The Ugly
Upcoming Webinar | March 25, 2025 | 2 - 3 PM ET
Bank Marketing School
School | April 26, 2025

Your Guide to Communicating Key Banking Issues

ABA's 2024 Communications Guide offers road-tested talking points on a wide range of topics, from cybersecurity to CECL, and core banking platforms to CRA. Download this free members-only resource today.

Download the Guide

ABA Resources

ABA Awards
ABA Brand Slam
Infographic
2024 Consumer Bank Satisfaction Survey
October 24, 2024
Infographic
ABA Public Relations 2023 Year in Review
January 29, 2024
Guide
2024 ABA Communications Guide
January 22, 2024
Guide
Government Shutdown
September 28, 2023
Guide
Social Media in Banking 2023 Report
September 7, 2023
Guide
Lifecycle of a Bank Marketer
August 2, 2023
Guide
Social Media Best Practices for Banks in 2023
March 3, 2022
Guide
Bank On-certified Accounts
November 15, 2021
Guide
Telling Your Housing Story: A Bankers Communications Guide
July 7, 2020
Guide
ABA Careers in Banking Social Media Toolkit
November 25, 2019
Guide
ABA Social Media Toolkits
September 9, 2019
Guide
ABA Crisis Communications Toolkit
February 21, 2017
Guide
ABA Media Training Workbook
December 31, 2015
Guide
ABA Fraud Communications Kit
April 2, 2004
ABA Awards
ABA Brand Slam

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ABA Member Exchanges are now live

Connect with peers in compliance, marketing, and risk management in our new online communities for bank members only.

Industry Resources

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Policy Analysis & Advocacy Efforts

Amicus Brief
PDR Network, LLC v. Carlton & Harris
February 14, 2019

Related Acts & Regulations

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Stay Connected

Communications Resources Email Bulletin

Get news alerts, talking points on hot issues, and news to use - draft content for your customer and employee newsletters. (Bank members only)

ABA Marketing Exchange

The primary home for bank marketers to learn insights, post inspiring examples, and connect with colleagues in similar roles.

Committees, Councils, and Working Groups

Represent your bank, help guide ABA’s policy priorities and advocacy efforts, and connect with other bankers.