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ABA: The American Bankers Association
Report

The State of Digital Lending

  • Published October 14, 2021

A Report by ABA and Accenture

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The banking industry has experienced the exponential growth of online and mobile banking for day-to-day transactions, such as viewing account balances, making payments and transferring funds. According to an ABA/Morning Consult survey, nearly three quarters of Americans (73%) most often access their bank accounts via online and mobile channels and the impact of COVID-19 has likely hastened the migration to greater digital banking use by consumers and businesses.  But are banks poised to take advantage, especially with their lending products?

ABA and Accenture have published a report on the state of digital lending, sharing insights into how leaders are accelerating the digital transformation within their banks and providing a framework that can help banks navigate the future.

In the first half of this report, you’ll get the top insights from industry leaders who shared their experiences of becoming a digital lender. You’ll also discover how data, when properly managed, can lead to great insights that turn customer-facing managers into more effective advisors. 

In the second half, the report lays out the key considerations for your bank to start on the path of digital lending. 

You’ll read how to:

  • Break down your business to identify pain points that can be addressed, one by one
  • Select partners for digital transformation
  • Develop a framework for realizing your goals for growth and meeting rising customer expectations 

In Depth

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