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ABA: The American Bankers Association
Industry Insight

5 Ways AI Can Enhance Call Center Agent Performance

  • Brought to you by IGT Solutions
  • Published October 24, 2024

In the fast-changing landscape of call centers today, artificial intelligence (AI) is not intended to replace human agents but rather to significantly improve their performance. By concentrating on training, knowledge management, and analytics, AI has the potential to revolutionize call center operations, benefiting both agents and customers.

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