Charm Security

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Charm Security is an Agentic AI Platform for preventing and resolving scams and human-centric fraud. Our AI Agents act as expert teammates to fraud and financial crime teams, augmenting their capabilities, improving both operational efficiency and resolution effectiveness - enabling faster and better investigation and intervention, stronger decision-making, and more consistent outcomes at scale.
Charm’s Agents are built on two complementary forms of intelligence:
1. Fraud Operations Intelligence:
Trained on large volumes of fraud cases and modeled on the knowledge, skills, and abilities of expert fraud analysts. The Agent adapts to each institution’s workflows, playbooks, systems, and policies - enabling consistent, high-quality triage, investigation, escalation, and reporting aligned with how the organization actually works.
2. Human Psychological Intelligence:
Models how people are influenced, deceived, and manipulated. This allows the Agent to interpret behavioral cues, context, and intent, and when needed, guide real-time interaction and intervention, helping staff (and customers directly) “break the scam spell” in critical moments. Powered by Charm’s proprietary Human Vulnerabilities & Exploits (HVE) Model.
Charm represents a shift from passive detection to active, agentic resolution, not another system sending alerts, but a qualified AI partner capable of preventing and resolving scams and human-centric fraud end-to-end and in real time.
What makes us different:
World’s first AI Agents combining fraud expertise and human psychology to prevent and resolve scams and human-centric fraud
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Contact:
Shirin Schwartz
488 Madison Ave, 11th Floor,
New York, NY 10022

Risk Management,Fraud

Charm Security

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