Frequently Asked Questions

Find answers to frequent questions about the Frontline Compliance Training program.

• Is ABA Frontline Compliance Training really free?
• How do I take advantage of this offer?
• How long does it take to get started?
• Which regulations are covered by ABA Frontline Compliance?
• How often are courses updated, and will new courses be added?
• How will I know which courses my employees need?
• How will my employees access their training?
• Can we deploy the courses on the bank’s Learning Management System (LMS)?
• What is the role of the administrator?
• Does ABA offer implementation support?
• How are courses assigned to employees?
• Can due dates be placed on the courses?
• Do employees receive due date reminder emails?
• Is there a test at the end of each course?
• How can I track employee progress?
• Can managers see their direct report's progress?
• What additional services are available?
• What if I have additional questions about the offer?

Is ABA Frontline Compliance Training really free?

Absolutely! As an added benefit of your ABA membership, you have unlimited access to ABA's online compliance courses and our Learning Management system (LMS), ABA's LMS — that's everything you need to train your entire workforce, track their progress and produce reports for both internal and bank examiner use.

How do I take advantage of this offer?

Enrolling in ABA Frontline Compliance is easy. Sign up online: you're just a few clicks away!

How long does it take to get started?

Once the online enrollment form is submitted, it takes about a week for us to create your bank’s domain on the ABA's LMS and register the bank administrator(s). Administrators will then receive a welcome email with their login credentials and information about getting started.

Which regulations are covered by ABA Frontline Compliance?

ABA Frontline Compliance covers key federal banking regulations and topics that are important to banks. See a complete list of courses.

How often are courses updated, and will new courses be added?

Courses are reviewed and updated annually by ABA subject matter experts. In most cases, these changes are made at least 30 days in advance of the regulatory or statutory compliance date. New courses are added as necessary to meet the training needs of our members.

How will I know which courses my employees need?

The ABA Frontline Compliance Training Roadmap will help you identify applicable courses for employees. The bank’s compliance staff and other stakeholders should be involved in determining which courses are ultimately assigned and when.

How will my employees access their training?

Each employee will have a unique user record on ABA's LMS with their own username and password. The ABA LMS is accessible online 24/7/365.

Can we deploy the courses on the bank’s Learning Management System (LMS)?

If your bank already has a learning management system (LMS), ABA will provide you with the compliance courseware, which can be loaded on virtually any industry-standard LMS.

What is the role of the administrator?

The primary role of an administrator is to create and manage user records for bank employees, assign courses and run reports to monitor progress. You may have multiple administrators.

Does ABA offer implementation support?

Yes. Administrators are enrolled in a curriculum of online training videos and given access to the Administrator Success Center what has video and printable documentation. Additionally, administrators can schedule a personalized one-on-one session with ABA Member Customer Support.

How are courses assigned to employees?

The administrator may assign courses to individuals, job roles, lines of business, custom groups, or all employees.

Can due dates be placed on the courses?

Yes. When assigning courses, an administrator has the option of adding a due date. The due date can be picked from a calendar or based on the employee's hire date. Due dates may also be edited for individual employees if needed. Employees may still access and complete the course after the due date has passed.

Do employees receive due date reminder emails?

Optional, automated due date reminders go out 30/14/7 days prior to the due date, and a past due reminder goes out 2 days after the due date.

Is there a test at the end of each course?

Except for bank director courses, all courses have an assessment that must be passed by the user with a minimum of 80%.

How can I track employee progress?

Administrators have access to standard and custom reports as well as dashboards. All reports may be downloaded and saved to Excel.

Can managers see their direct report's progress?

Managers can view course assignments and progress for their direct reports, and they receive a “digest” of due date reminders sent to their direct reports.

What additional services are available?

In addition to the extended services below, ABA offers a wide range of training for all areas of the bank. Additional training can be purchased individually or via a license agreement. LMS services including the following:

• Instructor-Led Training (ILT)
• Curricula Management
• Content/Course Uploader
• Rapid eLearning
• User Data Import
• Single Sign-On (SSO)

What if I have additional questions about the offer?

Contact Member Services at 1-800-BANKERS (800-226-5377) for more information.