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The Retail Playbook You Need to Succeed – Presented by Tonya Gossage

Fast and focused video series to help retail professionals quickly tackle on-the-job issues

Retail banking expert Tonya Gossage covers four critical and timely topics every banker should be focused on. Learn savvy ways to ensure your bank and staff are prepared to win under a variety of circumstances, including creating a healthy branch experience, handling crisis communication, successful one-on-one meetings and implementing online appointment scheduling. 

Series Includes:

Audience

Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers

Your Instructor

  • Tonya Gossage, Founder and President, Gossage Performance Consulting

Course Credits

ABA Professional Certifications: 1.25 CFMP

Course Duration

Approximately 1 hour

Purchase

ABA Member Price: $300

Non-Member Price: $380

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Purchase provides full access to course(s) for 1 year from date of purchase.

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